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Help for tenants
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Help for Landlords

15 most asked questions by Tenants

How long are the leases I can find on Flatio?
Flatio focuses mainly on monthly stays, lasting between 1 and 12 months. The shortest possible rental period is 5 days and the maximum rental period…
What is included in the rental price?
The rental price is final. It includes all the utilities (electricity, heating, gas) and even internet connection. Flatio offers you only fully…
Do I have to pay a deposit or any additional fees on Flatio?
At Flatio, we strive to be as fair and transparent as possible. When you fill in the "Move-in" and "Move-out" fields in the booking request on a…
Can I personally visit the chosen apartment before moving in?
Forget in-person visits! We try to use the latest technology solutions on Flatio and help you make the most of your valuable time. That's why we…
What is the service fee and why do I have to pay it?
The service fee is a one-time fee payable with the first rent within the 24-hour lease signing window after the landlord approves the reservation…
How can I book my selected accommodation?
To successfully rent an accommodation through Flatio, it's necessary to submit a reservation request. The reservation request can be considered your…
Can I contact the landlord before I make a reservation request?
We don't publish contact details of the landlords, but you have the possibility to contact them directly through the listing details section and ask…
Can I cancel my reservation request?
Of course! You can easily cancel your reservation request via your account on Flatio (in the My Housing web app). There are two ways you can do it:  …
What happens after the landlord approves my reservation request?
If the landlord has approved your reservation request, congratulations! You'll now be asked to complete the lease signing process within 24 hours. …
When do I have to pay the rent?
First rent Payment of the first rent The payment of the first rent (along with other steps) is part of the lease signing process, which must be…
What methods can be used to pay the rent?
To make the process as convenient and smooth as possible, rents can be paid in a variety of ways. You can also choose a different payment method for…
Can I get an invoice or other proof of rent payment?
Since the lease agreement is concluded between you and the landlord, only the landlord is the responsible person to issue you an invoice (and only if…
Can I terminate the lease agreement before I move in? (Cancelation policy)
This is possible. If for some reason you can't/don't want to move into a rented property at the beginning of the lease agreement, you can terminate…
How does the move-in process work?
In addition to physically receiving the keys, you also sign the handover protocol, which is an important part of a proper handover. However, it may…
Can I terminate the lease agreement early (after I've moved in)?
Early termination of the lease agreement can occur for both parties for various reasons and circumstances (listed in the lease agreement or in the…
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28 most asked questions by Landlords

How does Flatio work?
<p><em>Why choose Flatio to advertise your properties? Check out the benefits of the platform and see how the whole process works!</em></p> <p>—</p>
What furniture and equipment does Flatio require properties to provide?
<p><em>Which equipment/amenities must be available in your property? Use this article to understand what your property needs to provide at all times.…
Wie viel kostet es bei Flatio eine Immobilie zu inserieren?
Flatio war, ist und wird immer gratis sein! Indem Sie sich anmelden und eine Anzeige an unser Portal senden, verpflichten Sie sich zu nichts. Sie…
How much is the commission that Flatio charges for its services?
<p><em>In this article, you can find out what commission Flatio charges for their services, when the fee varies, and how it's paid.</em></p> <p>—</p>
Do I need high-quality photos on my Flatio listing?
<p><em>Photos are one of the most crucial parts of your property advertisement. See our basic suggestions on how to take them properly!</em></p> <p>—…
Wenn ich mit Flatio miete, gibt es einen Mietvertrag?
Flatio ist stolz darauf, unseren Mietern und Vermietern einfache, gültige Mietverträge zur Verfügung zu stellen. Potenzielle Mieter müssen ein…
Who's responsible for complying with the terms and conditions described in the lease agreement?
<p><em>Learn who signs the lease, who is responsible for fulfilling all given obligations, and what should be done if any rule gets broken.</em></p> …
How to update your calendar availability
<p><em>Understand the importance of keeping your calendar up-to-date, and read all about the manual and automatic solutions of the availability…
Is it possible to set the minimum or maximum duration of the lease?
<p><em>Do you have any preferences regarding the reservations' length? Read this article to understand where and how you can set this in your profile…
How do I set the rental amount?
<p><em>In this article, you can read a detailed guide for every price settings option Flatio offers. Learn how everything works!</em></p> <p>—</p>
Can I offer a better price for longer rentals?
<p><em>Wondering about length-based discounts on Flatio? Below, you can find out what options we offer and how you can set them up.</em></p> <p>—</p>
Can I limit the number of people that will live in my apartment?
<p><em>What if you don't want to use your property's maximum capacity and prefer accommodating fewer tenants instead? Learn how to set the…
I have received a reservation request. What should I do?
<p><em>What happens when you receive a new reservation, how to accept/reject it, and what else should you know? Read all about the reservation…
Can I decline a reservation request? How does the 3 Rejections Rule work?
<p><em>This article serves for a complete understanding of our rejection policies. See how we categorize them and what are their limitations.</em></p…
What happens after the booking request is accepted?
<p><em>Learn how the lease signing process works, when the lease becomes officially valid, and what you can do if a tenant doesn't sign it in time.<…
Wie funktioniert die Unterzeichnung des Mietvertrages?
Nachdem der Vermieter eine Reservierungsanfrage angenommen hat, unterschreibt der potenzielle Mieter online einen Mietvertrag. Dies ist einer der…
What if a tenant does not sign the lease agreement or does not pay the first rent?
<p><em>This article will lead you step-by-step through the process of lease cancelation, freeing your calendar for other, more serious tenants.</em><…
When do I get paid my rent?
<p><em>Wonder how the payment schedule is set and when the rent will be sent to you? Use this article to understand all the details!</em></p> <p>—</p>
Where can I find a summary of all payments and commission fees?
<p><em>Need invoices for the commission fee we have deducted from the rental payments? See where you can find all of them in one place!</em></p> <p>—…
The tenant didn't pay me on time. What should I do?
<p><em>Even though these situations are very rare, this article will explain the basics of our precautions for when a tenant is late with paying the…
What must I remember to do when handing over a flat?
<p><em>From the preparation until the property handover - this article will lead you through the whole process of your tenant's move-in!</em></p> <p…
How to work with the Handover/Takeover Protocol?
<p><em>Wonder where to find the protocol templates, how to handle them, or what processes are connected to them? Learn it all in this article!</em><…
Can I hand over my flat to the tenant sooner or later than was stated in the rental agreement?
<p><em>Wish to make any date changes within the lease? No problem! Below, you can find out all about the options for managing this adjustment.</em><…
How do I create a lease agreement amendment?
<p><em>Would you or your tenant like to officially state any special agreement on the lease? Learn how to do it and check out our templates!</em></p>…
How can I extend a lease agreement?
<p><em>Extending a lease on Flatio couldn't be easier! Below, you can learn how you can easily do it through your profile in the My Rentals web app.<…
Can either party terminate the lease agreement contract before it is scheduled to end? (Cancellation policy)
<p><em>When and how can the lease be terminated, and what obligations are connected to it? Read all about such situations in this article.</em></p> …
How does the tenant move out?
<p><em>Curious about what the move-out process should look like and what you should take care of? Use this article to understand it all!</em></p> <p…
Tenant has left a mess and/or other damage. What should I do?
<p><em>Rental issues are every landlord's worry, but Flatio provides you with precautions. See how to avoid these problems or how to deal with them.<…
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