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Help for Landlords
Wie funktioniert Flatio und warum zahlt es sich aus? How to start advertising on Flatio Wie erstelle ich eine attraktive Immobilie auf Flatio? How to set prices Reservierungen Mietvertrag Payments Move in and move out of tenant StayProtection for landlords Legislation Coronavirus vs. Flatio
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How Flatio works Reservation request Lease agreement Payments Move-in and move-out During the stay StayProtection for tenants Coronavirus vs. Flatio

Help for Landlords

Wie funktioniert Flatio und warum zahlt es sich aus?

How does Flatio work?
<p><em>Why choose Flatio to advertise your properties? Check out the benefits of the platform and see how the whole process works!</em></p> <p>—</p>
Wie viel kostet es bei Flatio eine Immobilie zu inserieren?
Flatio war, ist und wird immer gratis sein! Indem Sie sich anmelden und eine Anzeige an unser Portal senden, verpflichten Sie sich zu nichts. Sie…
What are the advantages of renting out my property through Flatio?
<p><em>What benefits and securities do you have available when renting your properties via Flatio? See the overview and comparison to other rental…
Werden Mieter auch verifiziert?
Wenn sich potenzielle Mieter für Flatio anmelden, werden sie aufgefordert, so viele Informationen wie möglich anzugeben, einschließlich auch den…
Wie viel kann ich verdienen, wenn ich meine Immobilie über Flatio vermiete?
Das Einkommen durch Flatio hängt von einer Vielzahl von Faktoren ab (insbesondere von der Art der Wohnung, die Sie anbieten, Ihren Einstellungen für…
Wer ist ein typischer Flatio-Mieter?
Es gibt viele Gründe, warum Leute für die Dauer von einem Monat bis zu sechs Monaten Wohnungen zum Mieten suchen. Wir haben das Privileg, viele…
Wenn ich mit Flatio miete, gibt es einen Mietvertrag?
Flatio ist stolz darauf, unseren Mietern und Vermietern einfache, gültige Mietverträge zur Verfügung zu stellen. Potenzielle Mieter müssen ein…
What is the commission fee and why should I pay it?
<p><em>A small commission for our service is deducted from rental payments. Below, you can learn what services and securities you receive in exchange…
Can I list my property that is not in a destination displayed on Flatio?
<p><em>Flatio is an international platform from all around the world. Not in your area? Check out how to change it and get more tenants for your…
Are my property and money safe with Flatio?
<p><em>Flatio covers you in many ways. In this article, you can read more about how we protect your properties, your money, and your peace of mind.<…
Sind Flatio-Angebote exklusiv oder kann ich meine Immobilie auch auf anderen Websites anbieten?
Wir glauben, dass Sie Ihre Traummieter über Flatio finden werden (und da unser Service den Vermietern mehr Vorteile bringt als andere Lösungen auf…
Wann kann ein Vermieter Flatio um Hilfe bitten?
Obwohl sie mit Flatio alles über Ihren Computer, Laptop, Tablet oder Smartphone lösen können, ist uns bewusst, dass Sie von Zeit zu Zeit Ihre…
Žaneta from helpdesk
Don't forget to sign the handover protocol when handing over the apartment—it's the basis for our Damage Coverage Guarantee.
It is possible to contact Flatio’s Customer Care team via WhatsApp as well?
<p><em>Read this article to understand how our WhatsApp number works in detail, and to see the number you can use for WhatsApp chats with our support…
Kann ich Flatio-Mieten mit Kurzzeitmieten kombinieren?
Natürlich! Viele Flatio-Vermieter entscheiden sich dafür, um ihre Auslastung zu maximieren.Durch die Kombination von mittel- und kurzfristiger…
Sind Flatio-Vermietungen reguliert?
Jedes Land hat unterschiedliche Regeln für die Besteuerung von Mietobjekten. Wenn in der Tschechischen Republik zum Beispiel die Vermietung von…
Who's responsible for complying with the terms and conditions described in the lease agreement?
<p><em>Learn who signs the lease, who is responsible for fulfilling all given obligations, and what should be done if any rule gets broken.</em></p> …
I have several accommodations for rent. Can I list them on Flatio at the same time?
<p><em>Want to know how to add 15+ properties at once or how to fill out our bulk import table? This article explains all the details of the…
Wie hoch ist die Auslastung meiner Objekte bei Flatio in der Regel?
Die Beantwortung dieser Frage ist nicht so einfach, da sie vom angebotenen Wohnraum und von Ihren Einstellungen in "Meine Vermietungen" abhängt. In…
Wie schnell bekomme ich einen Mieter, nachdem mein Immobilienangebot online gegangen ist?
Wenn Ihre Immobilie attraktiv ist, sich in einer guten Lage befindet und einen angemessenen Preis aufweist, ist es sehr wahrscheinlich, dass Sie Ihre…
Werden Vermieter Lücken zwischen Vermietungen haben?
Ja, in der Regel kann es mehrere Male im Jahr zwischen dem Auszug eines Mieters und dem Einzug eines anderen Mieters eine Zeit geben in der Ihre…
What are the benefits for tenants who rent through Flatio?
<p><em>In this article, you can find out what tenants appreciate the most about Flatio, and why they often prefer Flatio before other rental…
Wie funktioniert die Unterzeichnung des Mietvertrages?
Nachdem der Vermieter eine Reservierungsanfrage angenommen hat, unterschreibt der potenzielle Mieter online einen Mietvertrag. Dies ist einer der…
How can I contact Flatio?
<p><em>This article will tell you about the basic ways how to contact Flatio's Customer Care team, and directly guide you on the possible options.<…
Have there been any scammer tenants on Flatio? How to recognize them and deal with them?
<p><em>Read about Flatio's practices for avoiding scammer tenants, how you can recognize them yourself, and what can be done when you suspect a…

How to start advertising on Flatio

I want to list a property on Flatio. What should it look like?
<p><em>What basic equipment/amenities must be available in your property? Use this article to understand what your property should provide at all…
How do I list my property on Flatio?
<p><em>In this article, you can learn how to start the journey of renting your property via Flatio. Check out how the first steps work!</em></p> <p>—…
Guide to listing a property on Flatio
<p><em>Not sure how to start advertising on Flatio? See our simple guide that will lead you through the whole onboarding process!</em></p> <p>—</p>
What is the My Rentals web app for?
<p><em>This article will help you understand how the My Rentals web app serves you, what you can use it for, and why it's important.</em></p> <p>—</p>
Žaneta from helpdesk
Don't forget to sign the handover protocol when handing over the apartment—it's the basis for our Damage Coverage Guarantee.
How can I start advertising my first rental?
<p><em>Not sure what to do after creating your profile on Flatio? Read this article to understand what has to be done before your listing can be…
How can I turn the advertising of my rental on/off?
<p><em>Do you need a break from renting your property? Learn how to easily turn your advertisement on and off without deleting your whole progress.<…
Can I look for tenants now if the apartment isn’t available until a few months from now?
<p><em>Read this article to understand how searching for tenants in advance works, and to learn about property availability settings.</em></p> <p>—<…

Wie erstelle ich eine attraktive Immobilie auf Flatio?

Do I need high-quality photos on my Flatio listing?
<p><em>Photos are one of the most crucial parts of your property advertisement. See our basic suggestions on how to take them properly!</em></p> <p>—…
Was soll in meiner Immobilienbeschreibung stehen?
Die Beschreibung Ihrer Wohnung ist ein wesentlicher Bestandteil Ihres Angebots. So können Sie Dinge kommunizieren, die auf den ersten Blick nicht…
What furniture and equipment does Flatio require properties to provide?
<p><em>Which equipment/amenities must be available in your property? Use this article to understand what your property needs to provide at all times.…
Can I limit the number of people that will live in my apartment?
<p><em>What if you don't want to use your property's maximum capacity and prefer accommodating fewer tenants instead? Learn how to set the…
Is it possible to set the minimum or maximum duration of the lease?
<p><em>Do you have any preferences regarding the reservations' length? Read this article to understand where and how you can set this in your profile…
How to update your calendar availability
<p><em>Understand the importance of keeping your calendar up-to-date, and read all about the manual and automatic solutions of the availability…
Radim, CEO
Our Rental Insurance plan goes beyond just property coverage. Our partner AXA offers a range of assistance services to make your life as a landlord easier. You’ll also have their 24/7 online support, which ensures you get help with emergency situations whenever you need it.
There are no booking requests. What should I do?
<p><em>Not receiving as many bookings as you'd want? Here's our guidance on how to improve your listing so it attracts more tenants!</em></p> <p>—</p>
Can you help me translate my property description into English?
<p><em>Read this article to see in what language(s) you should enter the property description, and what you can do if you're not English proficient.<…
How does a property become a "Top pick"?
<p><em>Learn all about our "Top Pick" label, including the conditions a listing must meet before we consider it for this special promotion.</em></p> …
What do I write in my description of myself?
<p><em>Wonder why you should share some information about yourself or what could be mentioned in this introduction? See our guidance!</em></p> <p>—<…
Which labels can I get as a Flatio landlord?
<p><em>Are you curious about our landlord labels, what they represent, and how you can get them? See this article to learn it all!</em></p> <p>—</p>
Can I list also rooms within the apartment I've already inserted?
<p><em>In this article, you can learn how to advertise the whole property and its separate rooms at the same time, while keeping the calendars up-to…

Reservierungen

I have received a reservation request. What should I do?
<p><em>What happens when you receive a new reservation, how to accept/reject it, and what else should you know? Read all about the reservation…
What happens after the booking request is accepted?
<p><em>Learn how the lease signing process works, when the lease becomes officially valid, and what you can do if a tenant doesn't sign it in time.<…
Can I contact the potential tenant before accepting a reservation?
<p><em>Do you need additional information from a potential tenant before you can decide about their reservation request? See how you can contact them…
Ondřej from marketing
No worries at all if you need to amend, terminate, or extend your lease for any reason. Flatio makes it incredibly easy to do so directly from your profile!
Can I decline a reservation request? How does the 3 Rejections Rule work?
<p><em>This article serves for a complete understanding of our rejection policies. See how we categorize them and what are their limitations.</em></p…
Can I offer alternative terms to a potential tenant?
<p><em>Did you receive a reservation request that doesn't completely suit you, so you'd like to propose another solution? Read how to handle this…
I wasn't able to accept/decline the reservation within the 24-hour deadline. What should I do?
<p><em>In this article, you can learn what you can do if you don't manage to react within the 24-hour window and the request expires.</em></p> <p>—<…

Mietvertrag

Does Flatio provide a rental contract template or do I need my own?
<p><em>In this article, you can find information about the lease agreement Flatio provides you with, and learn about its basic principles.</em></p> …
Who are the parties to the lease agreement?
<p><em>Who are the two parties that can agree on any changes within the lease? This article can help you understand how the lease is set.</em></p> <p…
What language will a lease agreement with foreign tenants use?
<p><em>Curious how Flato determines in what language(s) the lease will be created? Here, you can find out how it's done and what language options we…
What if a tenant does not sign the lease agreement or does not pay the first rent?
<p><em>This article will lead you step-by-step through the process of lease cancelation, freeing your calendar for other, more serious tenants.</em><…
How do I create a lease agreement amendment?
<p><em>Would you or your tenant like to officially state any special agreement on the lease? Learn how to do it and check out our templates!</em></p>…
Žaneta from helpdesk
We understand how important it is to be able to trust the people who rent your accommodation. That’s why as a part of our StayProtection plan, we show you reviews of tenants who have previously rented accommodation through Flatio and you also get help with assessing tenant credibility. We're with you at every step!
How can I extend a lease agreement?
<p><em>Extending a lease on Flatio couldn't be easier! Below, you can learn how you can easily do it through your profile in the My Rentals web app.<…
How can I shorten a lease agreement?
<p><em>This article contains detailed information about every available termination type. See in what situations they apply and how they can be…
Can either party terminate the lease agreement contract before it is scheduled to end? (Cancellation policy)
<p><em>When and how can the lease be terminated, and what obligations are connected to it? Read all about such situations in this article.</em></p> …
Can a tenant withdraw from our lease agreement?
<p><em>In this article, you can read about possible lease withdrawal types, when they are applicable, and how they should be handled.</em></p> <p>—<…
Can I get a printed lease agreement?
<p><em>Do you (for any reason) need a paper copy of the lease agreement, but don't know where to find it? See our guidance below!</em></p> <p>—</p>

Move in and move out of tenant

What must I remember to do when handing over a flat?
<p><em>From the preparation until the property handover - this article will lead you through the whole process of your tenant's move-in!</em></p> <p…
How to work with the Handover/Takeover Protocol?
<p><em>Wonder where to find the protocol templates, how to handle them, or what processes are connected to them? Learn it all in this article!</em><…
Can I hand over my flat to the tenant sooner or later than was stated in the rental agreement?
<p><em>Wish to make any date changes within the lease? No problem! Below, you can find out all about the options for managing this adjustment.</em><…
The tenant hasn’t communicated with me before moving in. What should I do?
<p><em>Do you have trouble reaching your tenant and are you worried they won't come to the property handover? See our guidance in this article.</em><…
Radim, CEO
For additional coverage, choose our Rental Insurance for Landlords - Powered by AXA! It's an extra layer of protection and peace of mind, designed exclusively for Flatio landlords.
The tenant did not come to the property handover. What should I do?
<p><em>Even though these situations are extremely rare, here you can learn what should be done if a tenant doesn't show up to take over the property.…
How does the tenant move out?
<p><em>Curious about what the move-out process should look like and what you should take care of? Use this article to understand it all!</em></p> <p…
Tenant has left a mess and/or other damage. What should I do?
<p><em>Rental issues are every landlord's worry, but Flatio provides you with precautions. See how to avoid these problems or how to deal with them.<…

Payments

When do I get paid my rent?
<p><em>Wonder how the payment schedule is set and when the rent will be sent to you? Use this article to understand all the details!</em></p> <p>—</p>
How much is the commission that Flatio charges for its services?
<p><em>In this article, you can find out what commission Flatio charges for their services, when the fee varies, and how it's paid.</em></p> <p>—</p>
Where can I find a summary of all payments and commission fees?
<p><em>Need invoices for the commission fee we have deducted from the rental payments? See where you can find all of them in one place!</em></p> <p>—…
Can tenants pay in cash?
<p><em>Curious about the possibility of direct cash payments? Below, you can learn in what cases we allow this and how it all works.</em></p> <p>—</p>
Daniela from helpdesk
We understand how important it is to be able to trust the people who rent your accommodation. That’s why as a part of our StayProtection plan, we show you reviews of tenants who have previously rented accommodation through Flatio and you also get help with assessing tenant credibility. We're with you at every step!
The tenant didn't pay me on time. What should I do?
<p><em>Even though these situations are very rare, this article will explain the basics of our precautions for when a tenant is late with paying the…
How do I add a new bank account and what should I do if it is declined?
<p><em>Not sure how to correctly add a new bank account where we should send you the rent, or how to deal with a rejected one? Here we explain it all…
I added my bank account, but I don't get any rentals from leases. What should I do?
<p><em>It's all about your profile settings! Learn how to solve this issue and as soon as it's fixed, the payment will finally go through.</em></p> …
Can Flatio send my rentals to different bank accounts?
<p><em>Use this article to fully understand how you should set up your profile so you always receive the payments where you want them!</em></p> <p>—<…

Legislation

Can I list a property on Flatio even if I'm not the owner?
Yes, you can rent a property out even if you are only a tenant or a property manager. However, it is always necessary to have the written consent of…
Do Flatio rentals need to include local taxes and fees?
NOTE: The following information is for landlords renting in the Czech Republic. Regulations for other countries will vary. In 2020, the local fee for…
How do I calculate the tax for my rental income on Flatio?
You often see stories about renting online and paying taxes in news headlines. You may be afraid that renting through Flatio does take special…
Ondřej from marketing
Communicate with your tenants and potential tenants—maybe you are only one question and answer away from a successful rental or a great review!
Do I have to register tenants at the Foreign Police?
NOTE: The following information is for landlords renting in the Czech Republic. Regulations for other countries will vary. Yes. Although foreigners…
Legal and tax analysis for Portuguese market
Legal obligations Landlord's Obligations First of all, it is important to mention that the legal system considers, in chapter IV of the Civil Code,…
Legal and tax analysis for the Spanish market
<p>Flatio is a “legal” marketplace for monthly rentals. To reassure landlords, we asked a reputable law firm to do all the necessary legal checks and…

Coronavirus vs. Flatio

Cancelation policy in case of COVID-19 restrictions
<p><em>In this article, you can learn all about Flatio's special cancelation policy in the worst times of the COVID-19 pandemic.</em></p> <p><em>—<…
Milan from marketing
Use your personal contacts (email and phone number) when signing up for Flatio. That way we can alert you right away to any important news from Flatio.

How to set prices

How do I set the rental amount?
<p><em>In this article, you can read a detailed guide for every price settings option Flatio offers. Learn how everything works!</em></p> <p>—</p>
Can I set different rental prices for different months?
<p><em>Use this article about Flatio's advanced pricing options to understand how they all work in practice. Examples provided!</em></p> <p>—</p>
Can I set different rental prices based on the number of people in the apartment?
<p><em>Not sure how to set your prices properly when you'd like to distinguish them by the number of people accommodated? See our guidance below.</em…
Can I offer a better price for longer rentals?
<p><em>Wondering about length-based discounts on Flatio? Below, you can find out what options we offer and how you can set them up.</em></p> <p>—</p>
Radim, CEO
On Flatio, signing a lease has never been easier. With just one simple click, you can sign the lease quickly and conveniently. Gone are the days of tedious paperwork and time-consuming processes!
Can I promote an exceptional discount?
<p><em>Are you planning to decrease your price and do you want to promote this change so it doesn't get unnoticed? See how it can be managed!</em></p…
Can I ask the tenant for a refundable deposit?
<p><em>Curious about Flatio's deposit policies? Use this article to understand how the deposit can be set and what limitations apply.</em></p> <p>—<…
How does the deposit payment and settlement work?
<p><em>When is the deposit paid, when does Flatio send it to you, and what's the process of its billing and settlement? Here, you can learn it all!<…
The tenant hasn't paid the refundable deposit I set in My Rentals. What should I do?
<p><em>In this article, you can find out your rights in case your tenant doesn't pay the refundable deposit, as long as it's correctly set in your…

StayProtection for landlords

What does StayProtection for Landlords include?
StayProtection for Landlords is a package of services offered by Flatio in partnership with AXA to provide landlords with a higher level of…
Are all landlords protected by Flatio? What if a deposit is collected?
At Flatio, we aim to prevent any unfortunate situations. That's why we we teamed up with AXA, a world-renowned multinational insurance company, and…
What is Rental Insurance - Powered by AXA and who can use it?
At Flatio, we want to offer the highest level of security and protection to the landlords who entrust us with their properties. That is why we have…
What does Flatio's Rental Insurance cover and what is excluded?
Flatio's Rental Insurance - Powered by AXA is a part of our StayProtection for Landlords plan which represents a comprehensive protection package of…
Milan from marketing
No worries at all if you need to amend, terminate, or extend your lease for any reason. Flatio makes it incredibly easy to do so directly from your profile!
How does Rental Insurance work with home and property insurance?
Flatio's Rental Insurance for Landlords - Powered by AXA is designed to complement, not replace, your personal home or property insurance. Your…
How can I claim Rental Insurance?
Any communication regarding claims of Rental Insurance takes place directly between you and AXA. Their support is available 24/7 to ensure all of…
What can I use the 24/7 emergency line for?
What is the 24/7 emergency line? The 24/7 emergency line is an all-hours service provided by our partner AXA to help landlords resolve various issues…
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