Use your personal contacts (email and phone number) when signing up for Flatio. That way we can alert you right away to any important news from Flatio.

What is included in the rental price?

Wish to know what's included in the rental prices on Flatio? All the crucial expenses! Use this article to learn all the details.

Does the rental price change according to the length of the lease?

Wondering if you'll get a discount for a longer stay? Well, it's possible! See what it depends on and how you can get the best possible price.…

Do I have to pay a deposit or any additional fees on Flatio?

How does Flatio's no-deposit policy work, and why are there some listings requiring a refundable deposit? Find out below! —

How to proceed if the landlord is entitled to a (refundable) deposit according to his Flatio settings?

In this article, you can learn all about the processes if your landlord requires a refundable deposit - incl. its payment, due date, and…

What if I find out when I move in that the accommodation doesn't match the description?

Are you worried about moving into a property that's not as described on Flatio? Read about our protections and quick solutions! —

How can I contact Flatio?

This article will tell you about the basic ways how to contact Flatio's Customer Care team, and directly guide you on the possible options.

Have there been any scammers on Flatio? How to recognize them and deal with them?

See our practices for avoiding scammer landlords within or outside Flatio, how to recognize them, and what can be done when you suspect a…

Reservation request

What is the service fee and why do I have to pay it?

The service fee is a one-time fee payable with the first rent within the 24-hour lease signing window after the landlord approves the reservation…

How can I book my selected accommodation?

To successfully rent an accommodation through Flatio, it's necessary to submit a reservation request. The reservation request can be considered your…

How long does it take for the landlord to respond to my reservation request?

You (and the landlord) will be notified by email about the successfully created reservation request. From this moment on, there's a 24-hour response…

What happens after the landlord approves my reservation request?

If the landlord has approved your reservation request, congratulations! You'll now be asked to complete the lease signing process within 24 hours. …

Žaneta from helpdesk

Don't forget to sign the handover protocol and photograph the apartment when you move in and out to prevent any misunderstandings or future problems.

The landlord has rejected my reservation request. What should I do?

Reservation requests can be rejected for many reasons, but the most common is that the listing is unavailable at the desired date. Many landlords…

The landlord hasn't responded to my reservation request. What should I do?

It may happen that the landlord doesn't respond to your reservation request within 24 hours. (If this is the case, it usually happens on days off, i…

Can I cancel my reservation request?

Of course! You can easily cancel your reservation request via your account on Flatio (in the My Housing web app). There are two ways you can do it: …

Lease agreement

The landlord has accepted my reservation request. How can I sign the lease agreement?

Once the landlord has accepted your reservation request, you'll be asked to complete the lease signing process - you have 24 hours to do so. If you…

How much time do I have to sign a lease agreement?

Standard 24 hours. If the lease signing process isn't completed within 24 hours after the reservation request is approved (or not at all), the…

What happens after I sign a lease agreement?

Signing a lease agreement is one of the steps in the lease signing process, with the signing of a lease agreement by the landlord occurring at the…

Is it possible to change the data in the signed lease agreement?

Yes, in exceptional cases it's possible to change the data even in the signed (and therefore valid) lease agreement.The most common changes in the…

Is it possible to add one or more individuals to the lease agreement?

Currently, our system doesn't allow you to add other people to the lease agreement. However, you can cover their stay in a rented accommodation by…

Žaneta from helpdesk

Don't forget to sign the handover protocol and photograph the apartment when you move in and out to prevent any misunderstandings or future problems.

Is it possible to get a physically signed Lease agreement for visa purposes?

Yes, but you need to contact the landlord, who can print out the lease agreement, physically sign it, and send it to you whenever you need it.…

Can I terminate the lease agreement before I move in? (Cancelation policy)

This is possible. If for some reason you can't/don't want to move into a rented property at the beginning of the lease agreement, you can terminate…

Can I withdraw from the lease agreement if I find out after moving in that the accommodation doesn't correspond to the listing description?

Yes. If the rented accommodation doesn't match the information on Flatio from the time the reservation request was sent to the landlord (upon…

Can I terminate the lease agreement early (after I've moved in)?

Early termination of the lease agreement can occur for both parties for various reasons and circumstances (listed in the lease agreement or in the…

Payments

When do I have to pay the rent?

First rent Payment of the first rent The payment of the first rent (along with other steps) is part of the lease signing process, which must be…

What methods can be used to pay the rent?

To make the process as convenient and smooth as possible, rents can be paid in a variety of ways. You can also choose a different payment method for…

Can I pay the rent in cash?

Although there's no significant reason for it, in exceptional cases it's possible to pay the rent to the landlord also in cash. However, in case of…

In what currency should I pay the rent?

In general, it's ideal to pay the rent in the currency set by the landlord (which you can also see in the My Housing app). However, you can also pay…

Daniela from helpdesk

To provide you with the best experience, we add and update information in our Help Center on a daily basis.

Is it possible to change the due dates of payments?

The due dates are calculated according to the beginning/end of the lease and are based on the obligations, rights, or guarantees that the lease…

Is it possible to split the payments among several people?

Yes and no. This feature is currently only available for reservation requests for properties in Madeira and Portugal.For reservations outside these…

Is it possible to pay two rents in advance?

Yes, it's possible to pay even all the rents at once.

Can I get an invoice or other proof of rent payment?

Since the lease agreement is concluded between you and the landlord, only the landlord is the responsible person to issue you an invoice (and only if…

Move-in and move-out

What should I do before moving in?

You will be informed about the approaching move-in date via email, which will include specific instructions. We consider the start date of the lease…

What if the landlord requires a deposit?

Flatio landlords cannot require a security deposit for stays of less than 180 days (6 months). However, exceptions are made in certain regions of…

How does the move-in process work?

In addition to physically receiving the keys, you also sign the handover protocol, which is an important part of a proper handover. However, it may…

Radim, CEO

Always pay using the steps Flatio describes. Your money is safely stored in our bank account until you confirm a smooth move-in.

What if the accommodation isn't as described on Flatio or something is wrong?

The accommodation isn't as described on Flatio It may happen that the accommodation doesn't match the listing description on the Flatio portal (i.e.…

How does the move-out process work?

As the move-out date approaches, the entire accommodation must be restored to the condition in which you took it from the landlord - in most cases,…

During the stay

What if an unexpected situation occurs?

Although we assume that you won't encounter any unusual situations during your stay, we want to make sure you are protected and can move in with…

Žaneta from helpdesk

To provide you with the best experience, we add and update information in our Help Center on a daily basis.

Coronavirus vs. Flatio

Cancelation policy in case of COVID-19 restrictions

In this article, you can learn all about Flatio's special cancelation policy in the worst times of the COVID-19 pandemic. —

Radim, CEO

If you want your stay to be covered by Flatio’s Stay Benefits on top of standard StayProtection coverage, just select the "Stay Benefits - Powered by AXA" filter option to see those listings that offer this. Happy renting!