Experience the thrill of guaranteed rent through our StayProtection for Landlords. Get your rent secured before your tenant moves in, eliminating any worries and ensuring a seamless rental experience.

How can I start advertising my first rental?

To have your advertising turned on for the first time and to have it activated by our customer care team it is necessary to fully fill in the details…

How can I turn the advertising of my rental on/off?

Turning advertising off If you’d like to stop advertising your rental on our site (whether just for a while or completely) you can do so via these…

Can I look for tenants now if the apartment isn’t available until a few months from now?

Of course! Once you have created your Flatio listing and set up a My Rentals account, you can edit the dates your property is available for occupancy…

Wie erstelle ich eine attraktive Immobilie auf Flatio?

Benötige ich professionelle Fotos für meine Flatio Anzeige?

Einfach gesagt, ja. Potenzielle Mieter entscheiden anhand der von Ihnen zur Verfügung gestellten Fotos, ob sie Ihre Immobilie mieten wollen oder…

Was soll in meiner Immobilienbeschreibung stehen?

Die Beschreibung Ihrer Wohnung ist ein wesentlicher Bestandteil Ihres Angebots. So können Sie Dinge kommunizieren, die auf den ersten Blick nicht…

What furniture and equipment does Flatio require properties to provide?

Because Flatio is an online service and the entire process from requesting a reservation to signing a lease is done online rather than in person, we…

Was ist eine virtuelle Tour und wie kann ich sie buchen?

Virtuelle Touren erfreuen sich bei Internetnutzern immer größerer Beliebtheit. Auf dieser Tour können potenzielle Mieter durch Ihre Wohnung „gehen“…

Can I limit the number of people that will live in my apartment?

Yes, of course! Flatio even gives you the option of setting the maximum number of people that can move into your apartment. We provide this option…

Is it possible to set the minimum or maximum duration of the lease?

This is another thing we at Flatio are prepared for, so yes, it is possible. You can set both the minimum and the maximum lease duration and tailor…

How to update your calendar availability

There is nothing worse from a potential tenant’s point of view than when they make a reservation request for a property that appears as available –…

Milan from marketing

Experience a higher level of protection and peace of mind with our StayProtection! Offering unbeatable safety net for tenant issues.

There are no booking requests. What should I do?

If you aren't getting many requests, we recommend you take a close look at the information you've provided to potential tenants. It is a good idea to…

Can you help me translate my property description into English?

To reach the most potential tenants, Flatio recommends you describe your property both in your native language and in English. But if you are not…

How does a property become a "Top pick"?

Flatio created the Top pick label to help promote your property to potential tenants. We position Top pick properties at the top of the list of all…

What do I write in my description of myself?

We encourage tenants to fill in as much information about themselves as possible on Flatio. This helps landlords get to know them and start to trust…

Which labels can I get as a Flatio landlord?

Whether you are new to Flatio or have been cooperating with us for some time, you have probably noticed some color icons below the profile photos of…

Can I list also rooms within the apartment I've already inserted?

Sure thing! And we at Flatio are prepared for this situation thanks to previous experience. We will explain the instructions for it in the following…

Reservierungen

I have received a reservation request. What should I do?

Once the Flatio team activates your property and the database refreshes, your property will be visible on Flatio's portal and potential tenants will…

What happens after the booking request is accepted?

When you accept a reservation request, Flatio automatically creates a Lease Agreement for you. The tenant is required to read it and sign it within…

Can I contact the potential tenant before accepting a reservation?

Yes. Click through to the Messages section in My Rentals. You will see a pink button New message. Then select the person’s name in the To field. You…

Daniela from helpdesk

To provide you with the best experience, we add and update information in our Help Center on a daily basis.

Can I decline a reservation request? How does the 3 Rejections Rule work?

Of course, you can decline a request! However, we do note it. Flatio tries to guarantee that everyone on our platform - both tenants and landlords -…

Can I offer alternative terms to a potential tenant?

Yes, when you get a reservation request, you can communicate with the potential tenant via Messages in My Rentals and agree on individual conditions.…

I wasn't able to accept/decline the reservation within the 24-hour deadline. What should I do?

To begin with it is worth noting that if you fail to respond to a reservation request within the approval period, our system will automatically…

Mietvertrag

Does Flatio provide a rental contract template or do I need my own?

Flatio generates a lease agreement contract from the information that you and the tenant provide. When you accept a reservation request, you…

Who are the parties to the lease agreement?

The lease agreement contract is directly between the potential tenant (who becomes the “tenant” when the contractual process concludes) and the…

What language will a lease agreement with foreign tenants use?

Flatio lease agreements can be created in a single language or in both the language of the tenant (or English) and the language of the landlord. The…

What if a tenant does not sign the lease agreement or does not pay the first rent?

If a potential tenant does not complete the contractual process within 24 hours after you have accepted the reservation request, there may have been…

How do I create a lease agreement amendment?

In practice, general lease amendments cover situations that are not listed in the Flatio lease agreement but that you and the tenant would like to…

Radim, CEO

Trying to hack our system and bypass Flatio processes leads to headaches and lost money—and you’ll only have yourself to blame. Instead, please rely on us and enjoy our guarantees.

How can I extend a lease agreement?

If you and your tenant want them to stay longer than you initially agreed, there are two ways to handle it. Create a new reservation request for…

How can I shorten a lease agreement?

For different reasons, landlords may want to shorten the lease agreement they have signed with a tenant. This step-by-step guide will help you, as a…

Can either party terminate the lease agreement contract before it is scheduled to end? (Cancellation policy)

There is a legal difference between withdrawing from a contract and terminating or ending one. (Read more about withdrawing here). Either side can…

Can a tenant withdraw from our lease agreement?

Please note that there is a legal difference between withdrawing from a contract and terminating a contract. (You can read more about termination…

Can I get a printed lease agreement?

Flatio is a purely online service, and we try to be mindful of the environment by reducing paper waste. We don’t provide any printed agreements.…

Move in and move out of tenant

What must I remember to do when handing over a flat?

Before the property handover It is very important that you do the following before you hand over your flat to a tenant: Compare the data in the lease…

How to work with the Handover/Takeover Protocol?

One of the steps in handing over your flat in person (and taking it back from the tenant in person) is the signing of the handover and takeover…

Can I hand over my flat to the tenant sooner or later than was stated in the rental agreement?

In short, yes, an earlier or later handover is possible. However, please note that when you approved the original reservation request, you created a…

The tenant hasn’t communicated with me before moving in. What should I do?

We recommend contacting a potential tenant as soon as you approve a reservation request. If they don’t communicate with you even after you reach out…

Radim, CEO

Don't worry about the daunting task of keeping up with ever-changing local rental laws and regulations. Flatio is here to help you. We keep up to date with all rental regulations in the markets where we operate and annually update our leases and other relevant documents to help you comply.

The tenant did not come to the property handover. What should I do?

We recommend you confirm the handover time, place, and date with the tenant the day before you are scheduled to meet. If they do not answer you, try…

How does the tenant move out?

As soon as the lease agreement ends, the tenant must move out. Your tenants have a responsibility to leave your property in the condition in which…

Tenant has left a mess and/or other damage. What should I do?

The best way to avoid this situation is to be present in person when you take over the accommodation from the tenant during their move-out. This way,…

Payments

When do I get paid my rent?

Before we dive into the issue of payments, it is important to make it clear that Flatio tenants pay for the number of days they actually rent your…

How much is the commission that Flatio charges for its services?

Flatio takes a small commission from each rental payment to fund the services we offer you. Commission amount Flatio charges 5% (+ VAT) for private…

Where can I find a summary of all payments and commission fees?

Overview of charged fees You can check Flatio’s commission amounts for each payment in the statement we publish for you in My Rentals on the first…

Can tenants pay in cash?

Yes, you can accept cash payments from tenants who are renting with you via Flatio. However, cash payments are not acceptable for the first month’s…

Žaneta from helpdesk

We understand how important it is to be able to trust the people who rent your accommodation. That’s why as a part of our StayProtection plan, we show you reviews of tenants who have previously rented accommodation through Flatio and you also get help with assessing tenant credibility. We're with you at every step!

The tenant didn't pay me on time. What should I do?

There are many reasons why a tenant might pay late. However, they are contractually obligated to make each payment in full and on time. If the…

How do I add a new bank account and what should I do if it is declined?

In order to pay out money earned from renting your offer(s), it is necessary to add your bank account in the My Rentals web version. At Flatio, you…

I added my bank account, but I don't get any rentals from leases. What should I do?

It may happen. Usually in a situation where you don't have a default account set up (a bank account for receiving rents from all of your properties).…

Can Flatio send my rentals to different bank accounts?

Yes, you can add numerous bank accounts on Flatio if you want and then connect these accounts with specific offers, which is especially useful when…

Legislation

Can I list a property on Flatio even if I'm not the owner?

Yes, you can rent a property out even if you are only a tenant or a property manager. However, it is always necessary to have the written consent of…

Do Flatio rentals need to include local taxes and fees?

NOTE: The following information is for landlords renting in the Czech Republic. Regulations for other countries will vary. In 2020, the local fee for…

How do I calculate the tax for my rental income on Flatio?

You often see stories about renting online and paying taxes in news headlines. You may be afraid that renting through Flatio does take special…

Radim, CEO

Ideally, hand over the housing in person and don't forget to sign the handover protocol. In case of problems, talk with your tenants about compensation.

Do I have to register tenants at the Foreign Police?

NOTE: The following information is for landlords renting in the Czech Republic. Regulations for other countries will vary. Yes. Although foreigners…

Legal and tax analysis for Portuguese market

Legal obligations Landlord's Obligations First of all, it is important to mention that the legal system considers, in chapter IV of the Civil Code,…

Legal and tax analysis for the Spanish market

<p>Flatio is a “legal” marketplace for monthly rentals. To reassure landlords, we asked a reputable law firm to do all the necessary legal checks and…

Coronavirus vs. Flatio

Cancelation policy in case of COVID-19 restrictions

Due to the uncertainty surrounding COVID-19 restrictions, which vary around the world and change very frequently, we decided to clarify the…

Ondřej from marketing

Evaluate your tenant after they move out. There is nothing more valuable than honest feedback. It can help other landlords.

How to set prices

How do I set the rental amount?

Whether or not a potential tenant chooses your property and makes a reservation request often depends on the rental price. In honesty, lower prices…

Can I set different rental prices for different months?

Of course! On Flatio, you can set different prices for different periods. But please note that the rental price set for the move-in day is applied to…

Can I set different rental prices based on the number of people in the apartment?

No, you cannot. In the current version of the My rentals app, we do not allow landlords to price their rentals differently based on the number of…

Can I offer a better price for longer rentals?

Certainly! On Flatio you can set a percentage discount according to the length of the reservation. This favors longer-term tenants and helps you…

Ondřej from marketing

No worries at all if you need to amend, terminate, or extend your lease for any reason. Flatio makes it incredibly easy to do so directly from your profile!

How do I set a discount on my offer?

To draw more potential clients, you can discount the rental price for a limited time. This discount can only be applied by Flatio internally. Contact…

Can I ask the tenant for a refundable deposit?

Stays of less than 180 days Flatio landlords cannot require a security deposit for stays of less than 180 days (6 months). (Please note that…

How does the deposit payment and settlement work?

Flatio landlords cannot require a security deposit for stays of less than 180 days (6 months). For stays longer than 180 days, the landlord can…

The tenant hasn't paid the refundable deposit I set in My Rentals. What should I do?

If the classic (refundable) deposit isn't paid on the day the lease starts according to the signed agreement (usually the same day as the move-in),…

StayProtection for landlords

What does StayProtection for Landlords include?

StayProtection for Landlords is a package of services offered by Flatio in partnership with AXA to provide landlords with a higher level of…

Are all landlords protected by Flatio? What if a deposit is collected?

At Flatio, we aim to prevent any unfortunate situations. That's why we we teamed up with AXA, a world-renowned multinational insurance company, and…

What is Rental Insurance - Powered by AXA and who can use it?

At Flatio, we want to offer the highest level of security and protection to the landlords who entrust us with their properties. That is why we have…

What does Flatio's Rental Insurance cover and what is excluded?

Flatio's Rental Insurance - Powered by AXA is a part of our StayProtection for Landlords plan which represents a comprehensive protection package of…

Radim, CEO

Ideally, hand over the housing in person and don't forget to sign the handover protocol. In case of problems, talk with your tenants about compensation.

How does Rental Insurance work with home and property insurance?

Flatio's Rental Insurance for Landlords - Powered by AXA is designed to complement, not replace, your personal home or property insurance. Your…

How can I claim Rental Insurance?

Any communication regarding claims of Rental Insurance takes place directly between you and AXA. Their support is available 24/7 to ensure all of…

What can I use the 24/7 emergency line for?

What is the 24/7 emergency line? The 24/7 emergency line is an all-hours service provided by our partner AXA to help landlords resolve various issues…

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