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Nous sommes restés 4 mois dans cet appartement et avons malheureusement rencontré beaucoup de problèmes pendant notre séjour. Nous avons dû demander des miroirs qui n'étaient pas présents au début, nous avons eu un problème de frigo (heureusement que l'agence a vite réagit pour le changer), le débit d'eau est souvent faible dans tout l'appartement, nous avons dû changer le tuyau de la baignoire qui était troué, le filtre de la machine à laver était immonde et nous avons dù le nettoyer pour ne pas salir nos vêtements à chaque lavage, et les draps et serviettes ne sont pas tous très propres (certains sont mêmes troués!). Le plus gros problème a été l'invasion de fourmis, nous avons informé l'agence qu'il y avait une invasion de fourmis dans tout l'immeuble et qu'un professionnel devait agir mais le problème n'a jamais été résolu et nous avons simplement eu quelques produits censés les repousser mais cela n'a rien fait et il y a donc toujours plein de fourmis dans l'appartement car personne n'est venu pour tenter de régler le problème. Les 2 dernières semaines de notre séjour l'ascenseur est tombé en panne et n'a pas été réparé avant notre départ donc non seulement nous avons dû partir en portant nos valises dans les escaliers sur 5 étages mais en plus, personne n'est venu pour réparer l'ascenseur en 2 semaines et ceux malgré nos relances auprès de l'agence. Pour conclure, je dirai que notre séjour dans cet appartement était passable, heureusement que l'agence est assez réactive, mais les nombreux problèmes rencontrés et parfois non résolus ont beaucoup terni ces 4 mois passés dans ce logement.

The internet is bad, the building has a free wifi. But its definitly not 250 mb/s as advertised. The wifi is basically useless. You have to get 5G subscription to have usable internet there. They also never vacuumed my apartment. So there was alot of dust after 1 month. They only changed bed sheets and new towels once a week. The apartment itself had some flaws, but location was beautiful.

The communication with Manuela started promisingly. She was polite and reliable. Unfortunately, this changed after some time, and the first problem occurred when she didn't properly respond to my message regarding some issues in the apartment. This later led to further miscommunication. The biggest problem occurred when she suddenly asked me when I planned to move out, without discussing it with me in advance, as she had already rented the place to a new tenant, even though I had not planned to move out at that time. I had intended to extend the contract, as I had done in the past. This was particularly surprising because I had already contacted her earlier to discuss several issues regarding the apartment and the situation there, including my tenancy, but I never received a proper response to that message. Instead, I suddenly found myself having to move out and search for a new apartment with little time remaining, which was difficult given my situation. The situation became even worse when she behaved in a very condescending and arrogant manner in the communication that followed. The apartment itself is quite decent, with some flaws as for example missing curtains. The location is good, with the U-Bahn stations Johnstraße and Hütteldorfer Straße nearby, and the rent is also reasonably priced. However, there were problems with multiple neighbors, both next door and even in the opposite building, which at one point became serious enough that I called the police. The situation fluctuated considerably, from relatively quiet periods to absolutely atrocious weeks, especially during the summer when the next-door neighbors kept their windows open and were very often noisy until midnight. The highlight regarding the neighbors was when they deliberately poured an unknown liquid onto my doormat. This happened twice. Overall, I found the experience very disappointing. The apartment itself has several advantages, but the problems with the neighbors and, especially, the communication with the landlord pretty much affected my experience.

The location was convenient, but there are a few things to know before booking. There's no AC, so we had to keep the windows open for airflow, which let in a lot of noise and cigarette smoke from across the street. Worth considering if you're a light sleeper or sensitive to smoke. We also had a temporary outage with both the electricity and wi-fi during our stay. That said, the host was outstanding. As soon as we reported the problem, they came right over and got both the power and wi-fi working again. Their responsiveness and willingness to go above and beyond made a real difference, it turned a stressful moment into a non-issue, and communication throughout the stay was excellent.

Good host

Tamás was very kind and communication with him was easy throughout the stay. We appreciate his availability and helpful attitude.

Overall, I enjoyed my stay at Beco das Flores and really liked being in the beautiful and historic neighborhood of Alfama. That said, there are several important things I think future guests should know so they can decide whether the apartment is a good fit for them. First, keep in mind that historic buildings in Alfama generally do not have elevators. Expect narrow, shoulder-to-shoulder staircases that can also be quite steep, and of course, the neighborhood itself is very hilly. Maurice, the host, was attentive and helpful whenever we needed something. Response times were sometimes a couple of hours, but his replies were always useful and courteous. The apartment itself is generally consistent with the listing, although there are a few details I found misleading or worth clarifying. Flatio lists the apartment as being on the second floor, but in practice it felt more like the third floor. The stairs also lead almost directly to the apartment door, so be careful with your footing when entering or leaving. When we arrived, the apartment appeared to have received a basic surface cleaning, but in my opinion it needed a much more thorough deep clean. Several dishes were dusty or dirty, and there was noticeable dust and some cobwebs behind and around furniture. The refrigerator also contained a considerable amount of older food and items that appeared to have accumulated from previous stays. We ended up cleaning quite a bit during our stay and hopefully left it in better condition for the next guests. There were also many leftover items, decorations, and personal belongings throughout the apartment. For a short stay this may not matter much, but for a longer stay it can reduce the amount of usable storage and living space. Things such as workout equipment, a basketball, and miscellaneous items were placed around the apartment, which made the space feel more cluttered than necessary. The apartment is otherwise very well equipped. We did not really need to purchase household or kitchen items during our stay. Hot water was also excellent and lasted long enough to comfortably enjoy long showers. One item I do think should be replaced is the couch, which seems to be reaching the end of its useful life. The bedroom setup is probably the most important thing to understand before booking. It is located upstairs in a loft-like space with low clearance and somewhat awkward steps to climb. The carpet upstairs is also quite hard and uncomfortable on the knees when moving around the lower areas of the space. There is an air-conditioning unit upstairs. It works, although on particularly hot days it can struggle to keep the space very cool. More importantly, the AC mainly cools the upstairs sleeping area, while the downstairs portion of the apartment is much more dependent on the outside temperature. The host provided two fans, but neither was particularly effective during our stay. One did not have a proper base and had to be leaned against something to stay upright, while the smaller fan moved very little air. We eventually purchased our own fan to make the warmer days downstairs more comfortable. Some aspects of the temperature and apartment layout are mentioned in the listing, so I would recommend reading the description carefully before booking. Access to the apartment can also be a little complicated if you have a lot of luggage. The main street nearby is narrow and one-way, but it gets surprisingly busy with both vehicles and pedestrians. If you arrive by Uber or rental car, you may only have a short window to unload before traffic starts building behind you. Parking immediately around the apartment is also very limited, so you may need to walk some distance from your car. There is a smaller street behind the property that can make things easier if you have a compact car and arrive early enough. There is also a lovely small park nearby that was convenient for taking our dogs out. However, rideshare drivers generally will not pick you up from that side, and a nearby restaurant can make access more difficult later in the day. The location also has some very good advantages. There are several bars nearby and a small market on the main street that stays open late. The evening atmosphere is lively and enjoyable without being excessively loud inside the apartment. The market was especially useful for grabbing snacks, drinks, or basic groceries later at night. The building itself was peaceful during our stay. There appeared to be another short-term rental on the first floor, and an older local resident lives on the floor below the apartment. She was extremely kind and helpful whenever we crossed paths. She does not speak much English, but she was always welcoming. I would encourage future guests to be especially respectful about noise and keeping the shared areas clean, as this is still a residential building with local residents. In the end, I would recommend this apartment most strongly for shorter stays, travelers with lighter luggage, and people who mainly want a comfortable place to return to after exploring Lisbon. For longer stays, the limited storage, loft-style bedroom, temperature control downstairs, stairs, and overall layout are things I would seriously consider before booking.

The apartment is poorly equipped. The windows are tight, the doors are sticking, and the lights are on. The kitchen equipment is very poor, although the necessary items are in the apartment. Things are simply damaged or missing. We didn't receive a change of bedding for two months. We washed the sheets and cleaned the room before leaving, but the landlord refused to come see the apartment before we moved in. Despite this, we received strange accusations about the place being untidy. Our photos and videos of the apartment show otherwise, but the landlord wasn't entirely convinced. The situation was, to say the least, strange and unpleasant. Nico is a friendly guy. He's kind and helpful. He helped us modify our contract and move in earlier than our scheduled date because we were left without a place to stay, and he had a vacant apartment that we booked for a later date. Before using the apartment, everything had to be washed and scrubbed because it could get stuck. Some kitchen utensils had to be boiled and disinfected. The location is excellent, to be honest. It might not be necessary for people who enjoy quiet, but it is the center of a large city, so that's normal.

Pedro was polite and responsive throughout the stay. The apartment is spacious and well-located, with a nice terrace. However, I want to be honest for the sake of future guests: the aircraft noise is much more significant than the listing suggests. Planes pass every 3–4 minutes throughout the entire day, and the noise is clearly audible indoors even with all windows fully closed. I stayed for a month (July) and did not adjust to it. Also, when I raised these concerns, the platform support did not handle it well.

I The kitchen and living areas are very spacious and clean. The kitchen is moderately well equipped but sharper knives are needed for cooking. There is a TV but no remote to use it. There is air conditioning but the remote control was removed by the owner in February so there is no way to heat the living space. There are wall heaters in the rooms that do not function. I saw many times the cleaners put the sheets and towels through a mini-wash in the kitchen, which is not up to industry standards for hygiene.

It is a basic apartment with basic furnishings and appliances. The microwave/min oven was too dirty to use.

Great hosts but the studio needs some maintenance work…

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The apartment was fine, although there were dishes left in the sink and in the kitchen when I arrived I ended up doing. The host was one of the worst experiences I've ever had. He was entirely unreasonable, rude not fit to be on a position of hosting on this platform. Despite having a contract in place, he told me I had to leave within 3 days because we didn't have any chemistry - which is a ridiculous condition to terminate a lease and against the terms. I left anyway, because I didn't want to be around the negative energy. I left everything in better condition that it was when I moved in. Yet he still failed to pay me back what was owed. I ended up having to get flatio to reimburse me directly after 2+ weeks. Absolutely a nightmare, wouldn't recommend renting through him for anyone.

Eine sehr gute Unterkunft in guter Lage. Da aber die Küchenausstattung sehr mangelhaft ist, kann ich diese Unterkunft nur mit befriedigend bewerten.

Neměli jsme tam ani varnou konvici což je základ dnes . Jinak vše dobrý

The studio was decent for the price point. When I first moved in, the internet was not working, though it was resolved two days later. However, the air conditioning unit was very dirty, so I chose not to turn it on during my entire stay; instead, I just opened the window when the room needed to cool down. Beyond that, the stay was okay until building staff left garbage bags directly at my door. When I went to the reception to ask about it, the staff were rude and unfriendly.

The property had some positive aspects, but overall it didn’t quite match the description of a “cozy and relaxing atmosphere.” During my stay, I found the environment to be noisier than expected, which made it difficult to fully unwind. Additionally, the level of cleanliness could be improved, as a few areas did not meet the standards I was hoping for. That said, the location and basic amenities were adequate, and with a bit more attention to noise control and cleaning, the experience could be significantly better. I hope this feedback is helpful for future improvements.

Nice people to deal with. There when you need them. When the winter was as cold as it was a back heater is necessary.

Dobré

AVOID THIS HOST AT ALL COST Accommodation was actually great, I stayed for my Erasmus, 4 months total. In the beginning everything went smoothly, good communication. But later, I learned that the host was applying unlawful control of my privacy, deducting whether people came to my flat to sleep or not and asked for extra unjistified charges. Without talking about the fact he charged me for every furniture. This made me feel unsafe in this accomodation, while still paying a fair price. I was in my contractual right to shorten my stay, but the host didn’t accept it and took it badly. After that he took everything I tried to communicate personnaly or badly and decided not to answer anymore. I had to contact flatio and communicate trough them only to get somme assistance. At the end he didn’t want to reimburse anything, flatio had to reimburse me and take actions with the owner. The flat per se is good, flatio’s service is good. But avoid this host at any cost.

Although the apartment was nice, communication with the Landlord was incredibly hard

It was an ok place to live an Erasmus.

Position good