How can we help you?
Looking for a quick answer to your questions? Below you'll find our Help Center, where FAQs are answered.
If you need more information or just want to share your thoughts with us, write to us at the email addresses below and we'll get back to you as soon as possible.
Looking for a new place to stay?
Help for guests
Contact the host directly
At Flatio you can directly contact the host before making a booking and ask them for more information about the place or neighborhood.
How to contact a host?
Personal support for all guests
Need help with your booking, contract, or during the stay? Log in to get in touch with our support or your host.
Anmeldung zum Mieterkonto
Looking for new guests?
Help for Hosts
Add a new listing for free
The onboarding process is simple and we will help you fine-tune everything. You can start right now and continue later if necessary.
Add a new listing
Personal support for hosts
Become a member of the satisfied hosts on Flatio and select the communication channel you prefer.
Log in to host account
Michaela
Help Desk Team Leader
Zuzana
Office and finance
Pavlina
Law
Henrique
CSO
Michal
IT
Matěj
IT
Petr
IT
Jakub
IT
Daniela
Product Development
Mariana
Helpdesk Agent
Cristina
Market manager
Radim
CEO
Jakub
CTO
Ondřej
CMO
Monika
Support Agent
Elham
Journalist
General e-mail
Media & partnership
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We support global paymentss
Our global rent payment solution has allowed our customers to pay or collect rent worldwide without any restrictions since 2015.
We are Flatio.com (Flatio, s.r.o.)
Our HQ is in amazing Brno, Dominkánské náměstí 5, Czechia, Central Europe (post code 602 00)
Our authorised representative is Radim Rezek and the company is registered at County court in Brno with register number C87221
ID: 03888703
VAT: CZ03888703
Check out our Terms and Conditions and Personal data protection.
[email protected]
Our HQ is in amazing Brno, Dominkánské náměstí 5, Czechia, Central Europe (post code 602 00)
Our authorised representative is Radim Rezek and the company is registered at County court in Brno with register number C87221
ID: 03888703
VAT: CZ03888703
Check out our Terms and Conditions and Personal data protection.
[email protected]
