Friendly (7-days)
StayProtection
StayProtection for Tenants is a Flatio coverage that applies to you at all times. It was designed to protect you, your money, and your peace of mind. StayProtection also includes an exclusive Move-in Guarantee, ensuring you'll have a place to stay even if things don't go as planned.
+ Stay Benefits
StayProtection
+ Stay Benefits
Stay Benefits is a special part of the StayProtection coverage which doesn't come with all Flatio properties. They include liability insurance, assistant services, and 24/7 online support for all situations covered by this package.
You can read more about the StayProtection and Stay Benefits packages and when they are applicable on this page.
This was the worst experience with temporarily renting a unit that I have ever had. When I arrived, almost none of the described equipment was in the apartment (no broom or dustpan, no mop, no extra sheets for the pullout sofa bed, no vacuum, no clothes drying rack, no ironing board, no clean sponge for dishes, no fruit/water or shower gel as advertised in the "welcome package"). PLUS, the upstairs A/C (in the bedroom) was not working. This A/C was inoperable for a week, so the first week of my stay I couldn't sleep in the only bed in the apartment AND couldn't sleep on the pullout sofa couch because no sheets were ever provided to make up the bed. Then there was an ant issue in the bathroom and kitchen when I moved in. I tried to give Maribel the benefit of the doubt in all of this and didn't report her to Flatio right away, but that was a mistake because things only got worse!!
The A/C worked without issues for about a week, then it stopped working in the middle of the night randomly. Maribel sent technicians to look at it who spied on me and reported back to her what I was wearing inside the apartment wherein she accused me of "overusing" the A/C and reported me to Flatio for something that was clearly an issue before I got there. At this point, I escalated all these issues to Flatio and Maribel told the Flatio worker that we could agree to an early contract termination by mutual agreement. I waited to see if I could change my flight home before I agreed, then once I could secure an earlier flight I agreed. I have (IN WRITING) that this landlord (Maribel) agreed to early contract termination on the specific date that I was going home and agreed to a partial refund PLUS she agreed to a Flatio worker on this arrangement--even suggesting it herself--but once I had a new flight she backed out and refused to refund me in part. Flatio did nothing to hold her accountable, although they did offer some compensation on their end to try to make up for it (which wasn't close to the amount Maribel had agreed to refund me).
In the end, the unit was unprepared to host guests--especially long-term guests. There were so many issues with the apartment I could barley leave to explore the city or enjoy the beach because I was stuck waiting for supplies to be dropped off, or technicians to come check on the A/C multiple times, or pest control. Then, when issues were persistent Maribel suggested we agree to early contract termination but once I actually changed my flight she backed out on her end of our agreement and scammed me out of ~$400 (~$50 per night x 8 nights that I left early). The one and only good thing was the proximity to the beach, BUT IT WASN'T WORTH IT. STAY SOMEWHERE ELSE!!!
Really nice and quiet, very local with a lot of chiringuitos near by
Makian restaurant one block away and Playa Peñon del Cuervo