StayProtection vs. Stay Benefits
StayProtection
StayProtection for Guests is a Flatio coverage that applies to you at all times. It was designed to protect you, your money, and your peace of mind. StayProtection also includes an exclusive Move-in Guarantee, ensuring you'll have a place to stay even if things don't go as planned.
+ Stay Benefits
StayProtection
+ Stay Benefits
Stay Benefits is a special part of the StayProtection coverage which doesn't come with all Flatio properties. They include liability insurance, assistant services, and 24/7 online support for all situations covered by this package.
You can read more about the StayProtection and Stay Benefits packages and when they are applicable on this page.
Move-in Guarantee
500/500 Mbps
Strict (30-days)
Reviews
The flat was as described and provided the space and amenities needed for my short stay. The flat manager, Mr. Guilherme Lopes da Costa was very responsive to my needs and went above and beyond to make my stay enjoyable. I was completely satisfied with my time, stay and experience at the flat.
The flat was as described and provided the space and amenities needed for my short stay. The flat manager, Mr. Guilherme Lopes da Costa was very responsive to my needs and went above and beyond to make my stay enjoyable. I was completely satisfied with my time, stay and experience at the flat.
This place is noisy, dirty, and unpractical. Not to mention unsafe, as the fire extinguishers were over 18 months past due for inspection when I stayed there and one of them was totally empty. There is no system for disposing of previous guests' food, so it's just left there to rot and fill up the fridge. The buzzer rings all night as people come and go into the building, and the rooms' doors must be slammed shut to close them: good luck sleeping through the night. There is no free clothes washing, instead we were allowed one bag for free throughout our stay, but it's normally paid. Ditto for cleaning the room, it costs 25 EUR per. Common areas are barely cleaned only once a week on Mondays. Some things are missing like any kind of paper towels in the kitchen (you have to buy your own) or toilet paper (you also have to buy your own if you run out). The rooms don't have much space to store your clothes, there is no space to properly hand the towels to dry, and the heavy metal bathroom door is VERY noisy to open/close. The owner (who isn't named Nicolas, despite what it says on the listing) takes a few days to answer messages. Also be aware there is no staff at the property, and to open the outside doors you will need a smartphone with a roaming plan (and hope you don't run out of battery). I would not recommend this place despite the low price, and I wouldn't stay there again.
This place is noisy, dirty, and unpractical. Not to mention unsafe, as the fire extinguishers were over 18 months past due for inspection when I stayed there and one of them was totally empty. There is no system for disposing of previous guests' food, so it's just left there to rot and fill up the fridge. The buzzer rings all night as people come and go into the building, and the rooms' doors must be slammed shut to close them: good luck sleeping through the night. There is no free clothes washing, instead we were allowed one bag for free throughout our stay, but it's normally paid. Ditto for cleaning the room, it costs 25 EUR per. Common areas are barely cleaned only once a week on Mondays. Some things are missing like any kind of paper towels in the kitchen (you have to buy your own) or toilet paper (you also have to buy your own if you run out). The rooms don't have much space to store your clothes, there is no space to properly hand the towels to dry, and the heavy metal bathroom door is VERY noisy to open/close. The owner (who isn't named Nicolas, despite what it says on the listing) takes a few days to answer messages. Also be aware there is no staff at the property, and to open the outside doors you will need a smartphone with a roaming plan (and hope you don't run out of battery). I would not recommend this place despite the low price, and I wouldn't stay there again.